Welcome to Bibia. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make purchases.
What Information We Collect
Information You Provide Directly
- Name, email address, phone number, shipping address, billing address
- Payment information (credit/debit card, mobile banking, or other payment method)
- Account username and password (if you register)
- Communication data (when you contact us for support, fill feedback forms, or sign up for newsletter)
Reviews, photos, or comments you post on our site or social media
Information We Collect Automatically
- Device information (browser type, IP address, operating system)
- Usage data (pages visited, clicks, time spent, referral URLs)
- Cookies and tracking technologies (see more in Cookies section)
Log files and analytics data
c. Information from Third Parties
We may receive information from third-party services (e.g. payment gateways, shipping providers) for order fulfillment, fraud detection, and verification.
How We Use Your Information
We use your personal information for the following purposes:
- Order Processing & Fulfillment: To process your orders, send you confirmations, manage shipping, and handle returns or refunds.
- Account Management: To create and manage your account, reset passwords, and personalize your user experience.
- Communications: To send you order updates, newsletters, promotional information (if you opt in), and respond to your inquiries.
- Marketing & Personalization: To tailor content, offers, and product recommendations based on your interests and behavior.
- Analytics & Improvement: To analyze how our website and services are used, to enhance user experience, detect errors, and improve website content.
- Security & Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized access, and misuse of our services.
Legal Compliance: To comply with applicable laws, regulations, and legal requests.
Cookies & Tracking Technologies
What Are Cookies?
Cookies are small files stored on your device that contain data about your browsing activity.
How We Use Them:
- Essential Cookies: Necessary for site functionality (e.g. login, cart, checkout).
- Performance & Analytics Cookies: To measure how users interact with our site (page visits, time spent).
- Marketing Cookies: To track preferences and serve relevant advertisements.
Your Control:
You can configure your browser to block or delete cookies. However, disabling cookies may limit your experience or functionality on our site.
Sharing & Disclosure of Data
We may share your personal information in the following circumstances:
- Service Providers: To third parties (payment processors, delivery/shipping partners, analytics vendors) who assist us in running our operations.
- Business Transfers: If Bibia is merged, acquired, or reorganized, customer data may be transferred as part of that transaction (with privacy protections).
- Legal Requirements: When required by law or to respond to lawful requests by public authorities (e.g. court orders).
- Protection of Rights: To protect our rights, property, or safety, or that of our users or the public.
With Your Consent: Where you have agreed to a specific disclosure (e.g. third-party promotions, social sharing).
Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention is required or permitted by law. After that, we will securely delete or anonymize your data.
Your Rights & Choices
Depending on your location, you may have the following rights:
- Access / Correction: Request a copy of the personal data Bibia holds about you or have it corrected.
- Deletion: Ask us to delete your personal data (subject to legal requirements).
- Objection / Restriction: Object to certain processing (e.g. marketing) or ask us to restrict how we use your personal data.
- Data Portability: Request that we transfer your data to another service in a structured, machine-readable format.
- Withdraw Consent: If you consented to marketing or cookies, you may withdraw that consent at any time (but essential site functions may be affected).
To exercise these rights, please contact us via the contact details at the bottom of this page.
Security
We implement reasonable administrative, technical, and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no system is 100% secure.
Children’s Privacy
Our services are not directed to children under 16 years old. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will take steps to delete such data.
International Data Transfers
If you are accessing or using our site from outside Bangladesh, data may be transferred to, stored, and processed in Bangladesh or other places where our servers or service providers are located. By using the site, you consent to such transfers in compliance with lawful standards.
Links to Other Websites
Our website may contain links to third-party sites (e.g. payment gateways, blog partners). We are not responsible for their privacy practices. We encourage you to read their privacy policies before using their services.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date”. Continued use after updates means you accept the changes.
Contact Information
If you have questions, concerns, or requests regarding your privacy, please contact:
- Phone: +880 1646234447
- Email: bibiacollection@gmail.com
- Address: Flat: 1B & 1C, 1st Floor, Coral Reef PURBITA – Sultan Villa, New Circuit House Road (In front of Cox’s Bazar Press Club), Cox’s Bazar-4700
- Address: House 13, Level 4-6, Road 17, Block D, Banani, Dhaka 1213, Bangladesh
Thank you for trusting Bibia with your personal information. We will always strive to respect, protect, and honor your privacy.